Support

FAQ

How does the catalog update?

Titles appear after library sync, metadata matching, and publication. New playback output may also be prepared in the transcoder before viewers start watching.

Why is a title missing?

If metadata matching is incomplete, the title is still unpublished, or playback is not fully ready yet, it will not appear in the public catalog.

Why is playback unavailable?

Playback is available only after the title has a ready streaming asset. If transcoding is still in progress, the title stays hidden until preparation finishes.